Shop at the Best
Merchant return and refund policies
Important notes: Policy information is taken straight from the merchant's web site, but is usually only an excerpt of the most important points. We attempt to be as accurate and up-to-date as possible, but sometimes things change faster than we can update them. Be sure to check the merchant's latest policies on their site before ordering. Also, online policies may differ from in-store policies.
Buy.com return policy
Basic Return Policy
• Unless otherwise stated, you have 30 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA).
• If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have. See the Manufacturer Contact List at the bottom of this page.
• You will not be refunded your original shipping fees on a non-defective product.
• Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.
The Disney Store return policy
We proudly provide the finest quality products to all our customers; however, if you are not completely satisfied with your purchase, simply return it to us, and we will refund your credit card account for the entire amount less shipping charges. Please be advised that all art and collectible purchases, including our collectible Mini Bean Bag Plush, will be accepted for exchange or return only if returned in their original packaging within 30 days of purchase. All other merchandise is unconditionally guaranteed.
The Company Store return policy
If for any reason, you're not satisfied with a purchase, we will gladly offer you an exchange, refund or merchandise credit within six months of purchase (excluding delivery and service charges). After six months, items may be returned for a merchandise credit.
ice.com return policy
We want you to be absolutely satisfied with your jewelry. Wear it. Enjoy it. Show it off. If within 30 days after receipt of your purchase you're not completely satisfied, return it for a full refund of the purchase price or replace it - no questions asked.
FragranceNet return policy
In order to return merchandise, you must obtain an RMA number from our customer service department.
You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Skincare items due to health reasons. Please make your selections carefully.
Tupperware return policy
Customer Service: Around the globe, the Tupperware. name stands for superior product quality and outstanding customer service. Our commitment to customer satisfaction is absolute - we'll stake our reputation on it.
Satisfaction Guarantee: We want you to be delighted with every Tupperware. product you purchase. Therefore, if for any reason you are not completely satisfied with your online purchase of Tupperware. products, you can return the items purchased within 30 days for a full refund. Simply contact Customer Care at 1(800) 366-3800.
Product Warranties: In addition to our satisfaction guarantee, all Tupperware. products carry either a Full Lifetime Warranty or a Quality Guarantee, which is our way of saying that we stand behind every product we sell. For over 50 years, our Full Lifetime Warranty has provided our customers with the knowledge that Tupperware. brand products are the finest products available. Our Quality Guarantee provides our customers with the additional assurance that any product sold by Tupperware will meet standards for quality and superiority.
Full Lifetime Warranty: Tupperware. products are guaranteed by Tupperware against chipping, cracking, breaking or peeling under normal non-commercial use for the lifetime of the product. Please call Customer Care toll-free at 1(800) 366-3800 for free replacement. If, due to unavailability, actual product replacement cannot be made, comparable product replacement will be made, or credit toward future purchases of Tupperware. products will be given. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
REI return policy
Our "Tested Trusted Guarantee" ensures that every item you purchase at REI meets your high standards, or you can return it for a replacement or refund. You can't go wrong with gear from REI.
REI has been outfitting outdoor adventurers for more than 60 years. And in that time, we've learned a lot about what makes great gear. REI is an industry leader in product testing, both in the lab as well as in the field.
REI employees continually use all the gear we carry to do the same activities that you do—everything from weekend day hikes to ascents in the Himalaya. We review their comments, and then pass that information on to our buyers and vendors.
If you're ever dissatisfied with an REI.com purchase, you may return or exchange the item at an REI store or by mail (please see below).
Plus, we not only guarantee the products we sell, we also guarantee that every transaction you make at REI.com will be secure. If any unauthorized charges are ever made to your card as a result of shopping here, you would pay nothing.
Costco.com return policy
The Home Depot return policy
Items Purchased Online
When you purchase something on homedepot.com, we want you to be completely satisfied. If you find that you must return an item, we make it easy.
There are two simple ways to make a return
- Use the handy UPS return form on the bottom of your receipt to return your item. Drop the package at a UPS pickup station and they'll return your shipment free of charge. We'll issue a credit to the original credit card used when you placed your order.
- If there's no UPS pickup station near you, simply call us at 1-800-430-3376 and we'll arrange for UPS to pick up your package and return it free of charge. We'll issue a credit to the original credit card used when you placed your order.
Return Policy Basics
- Items purchased on homedepot.com cannot be returned to our stores (including The Home Depot, EXPO Design Center, The Floor Store, Home Depot Supply, Home Depot Landscape Supply or any other retail store location)
- A copy of the customer receipt or UPS return form must accompany all returns
- Merchandise must be returned in unused, like-new condition
- A refund will be issued only to the original credit card
- Use the original packaging or a strong corrugated carton
- Complete the return form, using codes to explain your reason for return
- Insert the return form into the package. Pack and tape securely
- Use one of our two return methods:
- Affix the return shipping label (found on the front of your customer receipt) and take your package to UPS (www.ups.com), Mail Boxes Etc. (www.mbe.com), The UPS Store (www.theupsstore.com) or any UPS pickup station. Your package will be returned at no charge to you.
- If UPS or Mail Boxes Etc. is not convenient, call 1-800-430-3376 to arrange for a pickup. Your package will be returned at no charge to you.
Damaged Items and Shortage Claims
Please report damaged or missing items within 3 days of delivery by calling toll free 1-800-430-3376.
Items That Use Flammable Liquids or Gases
Please note that items that use flammable liquids or gases cannot be returned if used because they create a safety hazard. For example, if you filled your leaf blower with fuel, it cannot be returned via UPS or mail even if you drain the tank before shipping. Please call 1-800-430-3376 for instructions.
Gift Cards cannot be exchanged or returned for cash, credit or check.
If, at any time, you have questions about returning an item purchased on homedepot.com, please call our Internet Customer Service Center at 1-800-430-3376.
Neiman Marcus return policy
Returns & exchanges
We want you to be completely happy with your order. If you are unssatisfied for any reason, please return your purchase for an exchange, credit, or refund.
Any Neiman Marcus online purchase may be returned or exchanged at any Neiman Marcus store. The merchandise will be shipped from the store to our warehouse, and your account will be credited for the full amount when your return arrives at our warehouse.
On the front of your packing slip (enclosed with your purchase), note the reason(s) for return and whether you wish to exchange it, credit the price toward another Neiman Marcus purchase, or receive a refund. Enclose your packing slip with the item and ship, prepaid and insured, to:
- Neiman Marcus
- 111 Customer Way
- Irving, TX 75039
jcrew.com return policy
This revised policy effective May 15, 2003. J.Crew will gladly accept returns of unworn, unwashed merchandise for full refund or exchange, on all merchandise purchased from our catalog, over the internet, or from our retail and factory stores. As always, we fully guarantee our merchandise to be free of manufacturing defects, and will accept any defective items for full refund or exchange. In all cases, refunds will be made in the form of the original payment.
Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. When no proof of purchase is available, we refund the most recent price charged for items returned to us. A merchandise gift card is offered for items returned without proof of purchase (except for Japan orders). We do not accept returns from tent sales or warehouse sales. Please review the return policy as printed on the back of the sales receipt for those items.
Nordstrom return policy
Super Easy Returns & Free Exchanges Here's all you do: Place your return or exchange items in the labeled envelope included with your order. Leave it by your mailbox for your postal carrier. Unfortunately, we cannot refund your original shipping charges. The returned merchandise will be credited to your credit card. We will deduct $4.95 from your order refund for return postage. However, we will not deduct $4.95 from your order for exchanges and they will be shipped back to you at no extra charge. Send your returns to:
P.O. Box 9097
Des Moines, Iowa 50318-9097
But don't forget, you can always return or exchange any item at your nearest Nordstrom store at no charge. If an item is not available, we will do our best to locate it for you. Need a new return label? If you have misplaced your return label and form, please click here for a printable version. Simply enclose the form inside your return package and affix the label to the outside. Did you order with a Nordstrom Gift Card?
Refund checks will be issued for cancelled or returned orders made with a Nordstrom Gift Card.
Sears return policy
"Satisfaction Guaranteed or Your Money Back". Sears has always stood behind our products. This pledge applies to any products purchased on our website.
All merchandise, except gift cards, can be returned in the original packaging materials. Note that shipping and delivery charges are not refundable.
Gift card(s) are neither refundable nor returnable. Lost, stolen or damaged Gift Cards may be canceled and replaced with appropriate proof of purchase. Disregard any language to the contrary indicated on the Gift Card itself. Gift Cards expire two years from the date of issue, except in California and New Hampshire.
Home Delivered Items
Call 1-800-349-4358 to arrange for product pick-up. There is a $45.00 per trip charge for pick-up of home delivered merchandise. If the wrong product was delivered or the product arrives damaged, the pickup fee will be waived.
All UPS Shipped items can be returned by mail using the pack slip provided. Most items also can be returned to your local Sears store. Your refund will be in the original form of payment. Shipping cost will be refunded only if the product was damaged during delivery or if the wrong item was shipped. Print mail-in return order documentation.
To find a store nearest you, check our Store Locator. Products eligible for in-store returns are listed below. Print in-store return order documentation.
To better serve you, please return your items by mail using the return label provided with your order.
In the event that you need to return in store please bring both your original e-mail order confirmation as well as your packlist provided with your order.
Land's End return policy
The world is full of guarantees, no two alike. As a rule, the more words they contain, the more their protection is limited. The Lands' End guarantee has always been an unconditional one. It reads: "If you are not completely satisfied with any item you buy from us, at any time during your use of it, return it and we will refund your full purchase price."
We mean every word of it. Whatever. Whenever. Always. But to make sure this is perfectly clear, we've decided to simplify it further.
L.L.Bean return policy
Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We will replace it, refund your purchase price or credit your credit card. We do not want you to have anything from L.L.Bean that is not completely satisfactory.
Along with L.L.Bean's Golden Rule, our Guarantee has made us what we are today: a company that strives to get it right the first time. That's why every product that bears the L.L.Bean name, since the very first pair of Bean Boots sold in 1912, comes with our rock-solid 100% Satisfaction Guarantee.
If you're not satisfied with your purchase, we'll replace it or give you your money back. It's that simple.
Cooking.com return policy
We guarantee your 100% satisfaction and secure ordering with no exceptions whatsoever! Our goal is to provide you with everything you need to be a happy and successful cook. To this end, we offer a 100% satisfaction guarantee. Our products are guaranteed and so are our services. It’s that simple.
At Cooking.com, you’ll find only the finest products for your kitchen and home. Everything we offer has been selected to live up to this standard. Our products are fully guaranteed against any defect, faulty workmanship and loss through shipping. If you are in any way dissatisfied with your order, please contact us via email or call us toll free at (800) 663-8810 and we’ll be happy to help.
Eddie Bauer return policy
Easy Returns & Exchanges!
If, at any time, you are not completely satisfied with your purchase, simply exchange it or return it to us for a refund. Your purchase is guaranteed for the lifetime of the product under normal wear and tear and/or defects in original workmanship.
You can return or exchange an item by mail or in any of our retail stores.
Macys.com return policy
You may exchange or return merchandise for a full refund, less shipping charges, based on the original form of purchase. If you are returning a gift, you may choose either a credit to your Macy's account, a credit to an existing gift card, or a store merchandise certificate (MOC), which can be used at any Macy's store. If you are returning an item for an exchange, shipping for the new item will be free of charge. However, we do not refund return shipping charges, unless we made an error. If you paid with a gift card, the debited amount will be returned to the card number(s), enabling you to reuse your gift card(s) toward future purchases online or in-store.
Return/Exchange To Any Macy's Store
Please return merchandise in its original box, and be sure to bring the Return Form that accompanied the merchandise shipment.
Return By Mail
Use the Return Form that accompanied the merchandise shipment. We provide a pre-addressed shipping label for your convenience.
Exchange by Mail to macys.com
You will not be charged for the shipment of your replacement item. Use the Return Form that accompanied the merchandise shipment. We provide a pre-addressed shipping label for your convenience.
Jewelry items purchased from macys.com must be returned by mail within 30 days of receipt for a refund, credit or exchange. The item must be returned in its original condition and in its original packaging. For your convenience, we provide a UPS pre-paid mailing label enclosed with your jewelry statement. To ensure proper credit to your account, please retain the UPS tracking number until the credit has been posted to your account.
Returning Bridesmaid Dresses
Bridesmaids dresses purchased online may be returned to the Macy's store nearest you or by mail to either of the following Macy's store addresses:
Macy's (East of the Mississippi)
151 W. 34th Street
New York, NY 10001
Macy's (West of the Mississippi)
414 K. Street
Sacramento, CA 95814
Bridesmaid dresses must be returned within 30 days of the receipt of purchase and with valid proof of purchase and all tags attached. Worn or altered garments may not be returned. Proof of purchase is defined as a valid receipt, a packing slip or a vendor direct shipping invoice.
Certain macys.com items are covered by manufacturer warranties. To obtain a copy of a warranty prior to purchase, you can make a request in writing to:
macys.com Customer Service Dept.
Mason, Ohio 45040
Attention: Small Ticket Department - Warranty
Or send us an email with the subject Warranty Information and indicate in your message the item for which you are requesting the warranty.
For more information about warranties, Contact Us.
Orange Glo return policy
The Sharper Image return policy
What is your return policy?
We stand behind every product we sell. If you're not absolutely pleased with your purchase — for any reason — we'll be happy to make an exchange or refund the purchase price. Simply return the item to us within 60 days via insured parcel post or UPS to T.S.I. Returns, 2901-A W 60th St., Little Rock, AR 72209. You can also return products to any of our more than 115 stores nationwide. From sharperimage.com you can look for the store nearest you by selecting "store locations" from the bottom of any page.
We ask that returned products be in like-new condition with original packaging and materials. (A few advanced-technology products, such as cameras, have a 30-day return privilege.) A receipt must accompany all returns.
Many of the products won at our auction site also have a 30-day return privilege. See auction site for specifics.
Sephora.com return policy
Amazon.com return policy
Target return policy
Return Policy: target.direct
An online receipt or packing slip dated within 90 days is required for all returns.
All returns must be new, unused and contain all original product packaging and accessories.
Visit our online Returns Center for easy step-by-step instructions on how to return your item. To make an exchange, simply return your item (see below), then order the item you'd like.
For target.com items:
Most items on target.com can be returned to a Target Store or by mail. Please note that shipping and handling and gift wrap charges cannot be refunded when returning items to a store. target.com does carry a select assortment of Web-exclusive items that can be returned only via mail.
Some items cannot be returned if opened, including music, movies, video games, software and collectibles. Some items are subject to a 15% restocking fee, including camcorders, digital cameras, portable DVD, portable electronics, framed art, gas-powered scooters and hot tubs purchased from target.com. Returns on TVs 40 inches or larger cannot be accepted without original packaging. Other restrictions may apply.
Holiday and seasonal merchandise on clearance at time of return will be refunded at the clearance price.
All other returns or exchanges — including those without receipt — will be offered manufacturers' warranty and repair assistance at 1-800-303-0308.
GiftCards, e-GiftCards and Phone Cards cannot be returned.
If you do not have your receipt for a store return, in most instances, Target stores can verify purchases made within the last 90 days on a store account, credit card, check or GiftCard using our unique Receipt Look up system.
Visit our Returns Center for instructions and/or a prepaid mailing label.
Wal-Mart return policy
Your complete shopping satisfaction is our number one priority. If an item you order from Walmart.com does not meet your expectations, simply return it by one of the methods below.
To Return an Item to a Wal-Mart Store
- Take the item with all original packaging and accessories plus the invoice to Customer Service at your local Wal-Mart.
- An Associate will issue a credit to the original credit card or provide a store credit for the cost of the item and the sales tax, if applicable.
Please note: Computer hardware and components, heavy or large items that are identified as oversize on their item description pages, and perishable products, such as flowers and food, cannot be returned to a store. See Other Return Details below for instructions.
To Return an Item by Mail
- Fill out the Reason for Return section on the back of your invoice.
- Box the item securely. Enclose the invoice plus all original packaging and accessories.
- Use the provided prepaid return label and mail the package via U.S. Postal Service (USPS).
- We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow two billing cycles for the credit to appear on the credit card's printed statement.
Please note: Items purchased in a Wal-Mart store or a SAM'S Club cannot be returned or exchanged by mail. See Other Return Details below.
To Return a Gift That You Received
- If you return a gift to a Wal-Mart store, an Associate will issue a credit to your credit card or provide a store credit for the cost of the item and the sales tax, if applicable.
- If you return a gift by mail, the cost of the item and the sales tax, if applicable, will be credited to the original credit card. A gift is not exchangeable by mail.
Other Return Details
- Custom Window Blinds: For information about returning custom blinds, please see our returns policy for custom window blinds.
- Electronic and Plastic Shopping Cards: Wal-Mart Shopping Cards are not returnable or refundable.
- Computer Hardware and Components: Computer hardware and components must be returned by mail with any included software within 15 days of receipt.
- Electronics: Electronics items, except for computer hardware and components, must be returned within 90 days of receipt. See above for computer hardware and components returns.
- Media: CDs, DVDs, audiotapes, videotapes, video games and computer software must be returned unopened within 45 days of receipt.
- Books: Books must be returned unused and unmarked within 45 days of receipt.
- Table Games and Treadmills: Oversize table games and treadmills must be returned within 30 days of receipt via ground freight. Please call Customer Service at 1-800-966-6546.
- Perishables: To return perishable items, such as flowers and food, please call Customer Service at 1-800-966-6546.
- Mattresses: Mattresses must be returned within 90 days of purchase. Please call Customer Service at 1-800-966-6546 for further instructions.
- Oversize Items: Some heavy or large items that are identified as oversize on their item description pages must be returned via ground freight. Please call Customer Service at 1-800-966-6546.
- Gas-Powered Items: Due to carrier restrictions, gas-powered items, including but not limited to lawn mowers and pressure washers, cannot be returned by mail. Before returning the item to your local Wal-Mart store, please make sure that all tanks are completely empty of any flammable liquids (gas, oil).
- If you were sent an incorrect, damaged or defective product, we will issue credit for any applicable shipping and gift wrapping charges.
To Exchange an Item by Mail To exchange an item by mail, please fill out the Items to Be Exchanged section on the back of our invoice, indicating the item you are returning and the new item you would like sent. Enclose this information with your return. Please be as specific as possible when describing the new item. For example, give the item name, color, size, etc.
The item returned will be credited to the original credit card and the new item(s) will be charged to the same card. Gift items are not exchangeable. If returned, they will be credited to the original credit card. Shipping charges for the returned item are not refundable, and shipping will be charged for the new item(s) sent.
A gift that you received is not exchangeable by mail. If a gift is returned by mail, the cost of the item and the sales tax, if applicable, will be credited to the original credit card.